Water, fire & mold restoration
Answer the 2 a.m. call, then keep every job documented.
Restoration customers call on the worst day of the year, and the paperwork that follows matters as much as the work. We build a website and intake that point emergencies to emergency services first, capture an assessment request and photos, and keep dispatch, drying logs, equipment, insurance documentation and subcontractors organized behind it.
What we set up
Emergency-first intake and dispatch
The site tells people with fire, smoke, gas, a downed line or any danger to call emergency services before anything else, and says plainly that a web form is not an emergency line. Assessment requests with photos land on your dispatch board, with your own on-call crew list, after-hours phone routing and callback notes. The AI never says an area is safe and never gives health advice.
Drying logs, equipment and photo records
Each job keeps moisture readings by room and day, the dehumidifiers and air movers placed with set dates and planned pickup dates, and dated photos for the file. Mitigation and reconstruction are tracked as separate phases, so the first one can finish and be documented before the second is quoted.
Authorizations, carrier billing and pack-out
Work authorization and direct-pay forms are signed and stored with the job. Estimates, carrier pricing notes and third-party administrator submissions sit in one place, along with contents pack-out inventories and storage, and subcontractor schedules for plumbing, electrical and drywall. Mold testing, when needed, is handled by independent parties you arrange.
Where this business gets hard
The call comes at night and the first hour counts
Customers phone from a flooded kitchen or a smoky house, often after hours. A clear emergency-first message, an on-call list and a callback routine keep the first conversation calm. The site is never an emergency line, and anything involving fire, smoke, gas or a downed line goes to emergency services first.
Documentation decides how smooth the file is
Adjusters and carriers ask for photos, moisture readings, equipment logs and dated notes. A job record that collects these as the work happens is easier to hand over than one rebuilt from memory afterward.
Estimates, carrier pricing and direct billing
Carriers and third-party administrators have their own pricing rules, forms and approval steps. A shared estimate record, work authorization and direct-pay form on file, and a note of each submission keep billing from stalling. The owner never promises a customer what a claim will pay.
Equipment that walks away
Dehumidifiers and air movers are expensive and easy to leave behind. Tracking placement, planned pickup dates and who has them avoids both lost units and extra visits.
Set up for the way you work
Not every water, fire & mold restoration business runs the same way. We adjust the setup to fit yours.
- Water mitigation focus
- Fast response, extraction, drying logs and equipment tracking. The setup centers on dispatch, readings and pickup dates.
- Fire and smoke with pack-out
- Contents inventories, storage, cleaning vendors and longer timelines. Photo records and customer updates matter most.
- Mitigation plus reconstruction
- A second phase of drywall, flooring and paint, often with subcontractors. Phase handoff, change orders and subcontractor scheduling carry the load.
- Mold remediation coordination
- Independent testers decide what testing is done, and the owner schedules work after. The setup keeps the testing party, the scope and the customer approvals separate and clear.
Busy seasons and slow ones
Storm seasons, hard freezes and hot humid stretches often bring clusters of calls, and a single weather event can fill the board in a day. Slow weeks are a good time to service equipment, check supplies, review on-call schedules and follow up with property managers and plumbers who refer work.
What your customers ask before they book
Your AI assistant and website are set up to answer these before anyone has to call.
- Can someone come today, and what do I do while I wait?
- Will you work with my insurance company?
- How long will the equipment be in my home?
- Do I need to move my belongings out?
- What do I sign, and what happens if the carrier and I disagree?
- Who tests for mold, and can you remove it afterward?
Common mistakes we help you avoid
- Telling a customer an area is safe or what insurance will pay. Those answers are not the owner's to give through a chat or a form.
- Leaving equipment in a home past the planned pickup date with no note of why.
- Starting work before an authorization is signed and stored.
- Mixing mold testing and mold removal under the same party without a clear written scope. Rules vary by state, and the owner stays responsible.
Rules and claims vary, and the owner stays responsible
Licensing, mold rules, disclosure requirements, work authorization terms, direct-billing practices and insurance claim rules differ by state, carrier and policy. The site and the AI do not give health, safety or insurance advice, do not say an area is safe and do not say what a claim will pay. Crew certifications shown in the dashboard are the owner's own records, and nothing here claims or verifies a certification. Mold testing is performed by independent parties. We build intake, forms and records around your own policies and coverage. Nothing here is legal advice.
See it working
Click through a sample water, fire & mold restoration website, then see the owner dashboard behind it.
How it works
- Step 1
Tell us about your business
A short call or the free AI check-up. No jargon.
- Step 2
We set it up
Your site, customer system and assistant, with your branding and your data.
- Step 3
You go live
We train you and your team, then keep everything running.
Under the hood
Pricing
One price: $349/month plus a one-time $750 setup. It includes your website, customer system, AI receptionist, hosting and support. Non-profits save 35%.
See where AI fits your business
Five minutes, free, and written in plain English.
Start the AI check-up