Appliance repair
Get the right part on the first trip, more often.
A customer with a dead fridge or a washer full of water wants a person today. We capture the brand, model and serial before the van leaves, keep parts and warranty work organized, and give you a clear path from diagnostic visit to repair or replace advice.
What we set up
Brand, model and serial at booking
Customers pick the appliance, add the brand, model and serial number (a photo of the label works) and describe the problem. You see what you are walking into and can pre-check parts before dispatch.
Dispatch, parts and van stock
Same-day requests go to the right tech by brand skills and area. Parts orders, van stock counts and waiting-on-part jobs sit on one board, so a second visit is booked the moment a part arrives.
Warranty, callbacks and company jobs
Manufacturer authorizations, home-warranty company jobs and your own parts and labor warranty are tracked per job, with callbacks flagged so nothing falls through.
Where this business gets hard
Wrong part, second trip
A tech arrives without the part because the model was unclear. Capturing the brand, model and serial at booking, with a label photo, lets you pre-check and stock the van before the visit.
Repair or replace
A customer with an old appliance wants to know if a repair makes sense. Age, parts availability and the diagnostic result help the owner give honest guidance. The site never decides for the customer.
Warranty and authorization
Manufacturer and warranty-company jobs need authorization numbers, approved parts and photo proof before work. Tracking them per job keeps payments from stalling.
Callbacks and who pays
A part fails again or the problem was something different. A clear parts and labor warranty record per job shows what is covered and who goes back.
Set up for the way you work
Not every appliance repair business runs the same way. We adjust the setup to fit yours.
- Independent shop, multi-brand
- Wide range of brands and ages, lots of parts ordering. Model capture, supplier lists and van stock matter most.
- Brand-authorized service
- Work done for specific manufacturers with authorization rules. Authorization numbers, approved parts and reporting drive the setup.
- Home-warranty company jobs
- Dispatch comes from a warranty company with fixed fees and limits. Job references, authorization steps and customer upsell rules are tracked separately.
- Refrigeration and sealed-system focus
- Refrigerant-handling work needs the right credentials and records. Tech assignment by certification and refrigerant logs matter more here. Requirements vary, and the owner stays responsible.
Busy seasons and slow ones
Demand often follows the weather and the calendar. Hot months can bring refrigerator and freezer calls, and holiday weeks can bring ovens and dishwashers just before guests arrive. Moves and home sales can add steady work. Slower weeks are a good time to clear backordered parts jobs and follow up on callbacks.
What your customers ask before they book
Your AI assistant and website are set up to answer these before anyone has to call.
- Can someone come today, and what does the diagnostic visit cost?
- Does the diagnostic fee go toward the repair?
- Is it worth repairing, or should I replace it?
- Do you work on my brand?
- How long will the part take, and is the repair guaranteed?
- Do you work with my home warranty company?
Common mistakes we help you avoid
- Skipping the model and serial at booking, then arriving without the right part.
- Promising a same-day fix before the diagnosis, then missing the part.
- Losing track of parts and labor warranty dates, so callbacks turn into arguments about coverage.
- Assigning refrigerant work without checking the tech's credentials. Requirements vary, and the owner stays responsible.
Licensing and refrigerant rules vary
Business licensing, appliance repair registration and refrigerant handling requirements, including whether EPA certification is needed for sealed-system work, vary by state and by the type of repair. Manufacturer and warranty-company rules differ too. We build intake, notes and approval steps around your own policies and credentials. You stay responsible for meeting the rules that apply to your work. Nothing here is legal advice.
See it working
Click through a sample appliance repair website, then see the owner dashboard behind it.
How it works
- Step 1
Tell us about your business
A short call or the free AI check-up. No jargon.
- Step 2
We set it up
Your site, customer system and assistant, with your branding and your data.
- Step 3
You go live
We train you and your team, then keep everything running.
Under the hood
Pricing
One price: $349/month plus a one-time $750 setup. It includes your website, customer system, AI receptionist, hosting and support. Non-profits save 35%.
See where AI fits your business
Five minutes, free, and written in plain English.
Start the AI check-up